Terms & Conditions

Terms and Conditions

Your use of 2hei.sg means that you accept, and agree to abide by, to the following Terms and Conditions. 2Hei is a brand belonging to 2Now Pte. Ltd., UEN: 201803932M (“2Now”). All reference to 2Hei shall include 2Now.

01 Your Privacy
2Hei values your privacy. We provide your details to our couriers and postal service providers that deliver your order. Please review our Privacy Policy for the full information.

02 Copyright
All content on this site are property of the Company and is protected by copyright laws. All parties must obtain the Company’s written permission prior to use in any advertising (including but not limited to the Internet) or literature other than Company-published material.

All logos, graphics, social media contents, pictures, audio tracks, video clips and publications (unless credited otherwise) are registered trademarks of the Company.

03 Sales and prices
All advertising, promotions, special packaging and/or prices are subject to change without prior notice.

04 Payment and Security
2Hei does not hold your credit card data. When you pay for your products on our site, your payment is processed through the respective payment gateway. 2Hei uses SSL, Secure Sockets Layer, an encryption technology which creates an encrypted connection between our web server and your web browser; allowing for private information to be transmitted without the problems of eavesdropping, data tampering, and message forgery. 2Hei aims to provide privacy, critical security and data integrity for both the site contents and your sensitive personal information. In addition, we have also employed HTTPS which protects against phishing attacks.

We accept Visa, Mastercard, Paypal and PayLah, PayNow, domestic bank transfer within Singapore use. Please do not post credit card details to us. Payment will be taken in SGD (Singapore Dollars), and if applicable, your card will be charged according to the exchange rate determined by 2Hei or the relevant bank at that time.

If you are not comfortable with shopping online on our site, please feel free to place your order(s) at hello@2hei.sg with the subject header of “ORDERS”. We will do our best to come back within 3 business days to acknowledge your order(s).

05 Contract
A legally binding contract between 2Hei and you is present once your order is confirmed and dispatched. If we do not confirm acceptance, we will refund your payment. Your order constitutes an offer to us to buy a product. If we believe a customer acts against these Terms and Conditions, we reserve the right to cancel or suspend their order. This includes non-payment of ordered products and fraudulent use of our website and/or sales. We also reserve the right to bar certain email addresses and telephone numbers from accessing our website to place orders. We will not accept an order from any customer who we have suspended. Ownership of the products will only pass to you when we have received full payment. A person who is not party to the contract shall not have any rights under or in connection with it.

06 Force Majeure Event
2Hei will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes but is not limited to: any governmental order or restriction, war, threat of war, terrorism or threat of, hostility, sanction, revolt, riot, civil disorder and/or civil commotion, strikes or other industrial action, embargo, seizure, national strike, national labor dispute, fire, flood, explosion, earthquake, adverse weather conditions, subsidence, epidemic or other natural disasters.

Due to possible disruption to supplies or delivery methods, and/or disruption to public or private telecommunications networks, your delivered goods may be affected/lost and 2Hei is not responsible for the missing shipment within a region with a force majeure event.

07 Website
You use this website at your own risk. Neither 2Hei, nor any other party involved in the creation of this site is liable for any direct, indirect, incidental, consequential damages arising out of your access to or use of this website. 2Hei also bears no responsibility and shall not be liable for, any viruses that may infect, or any other damages to your computer equipment or other property on account of your access to and use of this site.

We may also provide links to other websites from time to time. These links are provided for your convenience. We do not endorse or take responsibility for the content of those websites, and are not responsible for the availability of them, and will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked websites you do so at your own risk.

Users of this site may post reviews, comments, questions, so long as such content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam”. You may not use a false email address, impersonate any person or entity. 2Hei reserves the right to edit or remove any such content.

2Hei endeavours to provide current and accurate information on the site. However, misprints, errors, inaccuracies, omissions (including incorrect specifications for products) or other errors may sometimes occur. 2Hei does not warrant that the contents of the website including, without limitation, product descriptions, colours or photographs of products, is accurate or complete.

08 Customer Care and Complaints
For questions, concerns, and/or complaints, you are welcome to send an email to hello@2hei.sg. We value your feedback and will do our best to come back to you within 3 business days.

09 Refund and Return Policy
If you are not satisfied with your purchase or have made an error on your purchase, please contact us at hello@2hei.sg.

2Hei is not responsible for lost parcels due to wrong shipping address. If you buy 2Hei products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you a refund.

10 Disclaimer
2Hei is not liable for any injury, loss, damage or expenses suffered by the customers upon misuse of the products or if caused by the negligence of the customers.

You consent to indemnity and hold harmless the Company from claims (including all costs) brought against the Company as a result of any misuse of the products. All aggregate claims under this Terms and Conditions for injury, loss, damage or expenses (whether arising from breach of contract or warranty or from negligence or strict liability or otherwise) shall be in aggregate no more than the total value of your purchase, and all claims shall be valid only if filed within seven (7) days after an incident.

In no event shall the Company be liable for any indirect, incidental, special or consequential damages (including but not limited to such damages arising from breach of contract or warranty or from negligence or strict liability or otherwise), including loss of profits, revenue, data or use, or for interrupted communications incurred, even if you or any other person has been advised of the possibility of such damages.

05 Change of Terms and Conditions
This Terms and Conditions is subject to change at any time. If you do not agree to the modified terms, please email us at hello@2hei.sg with regards to the terms to which you do not consent.

06 Governing Law
The validity, construction and enforceability of this Privacy Policy shall be governed in all respects by the law of Singapore.

You irrevocably agree to submit to the law and non-exclusive jurisdiction of the courts of Singapore over any claim or matter arising under or in connection with this Privacy Policy unless both parties agree to submit to arbitration.

Where both parties agree to submit to arbitration, any dispute relating to the rights and obligations of the parties arising out of or in relation to this Privacy Policy shall be finally resolved by the rules of the Singapore International Arbitration Centre (SIAC). There shall be one (1) arbitrator appointed in accordance with the Rules of the Singapore International Arbitration Centre. The arbitration shall be in Singapore and the language of the arbitration proceedings shall be English. The arbitration award shall be final and binding upon both parties. When any dispute occurs or is under arbitration, except for the matters under dispute, the parties shall continue to exercise their remaining respective rights and fulfill their remaining respective obligations hereunder unless otherwise agreed in writing. A party seeking injunctive relief from the Singapore courts or the courts of any other appropriate forum shall not be deemed to be a breach of the arbitration agreement.